Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Domestic orders normally arrive within 3-7 days of shipping, unless otherwise noted. International orders normally arrive within 2-4 weeks …

Fill in your email address and the password you want to use and press “CREATE ACCOUNT”. Then check your inbox and click the activation link to complete the registration. All you have to do after the registration is to add your payment details. You’re done – you can start making purchases!

Click the down arrow next to the delivery address. Click ADD NEW ADDRESS. Enter your information including address and phone number. Click Save. Update

If the order was placed via your account, the status of your order can be checked by logging into your account and entering the “Orders” section. If the order …

We work with a credit card vendor to process all of our transactions. All of the credit card information is managed within their system

Businesses that need to collect sales tax must do so at the point of sale. Customers purchasing products are responsible for paying the sales tax. States can also get specific about which products have sales tax.

We ship to nearly 200 countries worldwide. Below you will find the list of countries we currently ship to.

All items Fulfilled will be grouped together in one shipment.

If you need to swap an item

Returns and Exchanges

Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.

If you received the wrong item by mistake, whether it is the wrong style, color or size, we will exchange

If your package arrives visibly damaged, you can refuse it right at delivery. Once doing so, just let your seller know by following the steps

you can change a return authorization without processing it further … The number of the return authorization for the order and ship-to customer.

So, my suggestion to get what you want in almost any situation, be it a complaint or just a typical everyday business transaction

Contact the destination local post office before the shipment arrives. They can help you intercept the item and return it to the sender. This works well if you are shipping within the United States. But be ready to tender proof of identification and previous address.

To change items in your order, you’ll want to cancel your order and place it again. If your order is in the ‘Open for Changes’ status

Virtually sold out means that there may be a very few left but the last one will be sold very soon, probably before you can get your order in.